Complaints Procedure
Here at Mortgage Savers, we strive to provide the best possible service and customer experience we can. If you are not happy with the service you have received or with the information on the website, please get in touch by the below method and we can aim to resolve your complaint as quickly as possible:
Via email
Email your complaint to [email protected]
Via phone
+61 2 8078 6108
In your complaint, please provide the following information in order to enable us to direct your complaint to the appropriate person.
- Name, Contact Number and Address
- A description of your complaint, including details of the person(s) involved
- Your expected outcome of how you would like us to resolve your complaint
We aim to resolve your complaint straight away, however, it can take us some time to investigate your complaint in order to find out how you feel things went wrong. Therefore, we aim to reply to your complaint within 5 days or receipt. This may be in a letter or email. We aim to fully resolve any complaints received within 4 weeks.
If you are complaining about a mortgage broker,
Mortgage Savers accepts no responsibility for advice or services provided by any third parties, but if you have a complaint about one of the Mortgage Brokers we pass you to, we need to know.
We want to ensure our visitors are treated fairly by third parties we recommend, however we cannot be held responsible for the actions of another company and as such you will need to take the complaint up with them directly following their complaints procedure. This is usually first dealt with directly by them, or with the regulator and financial ombudsman.
With our process, you stay in control.
Convenient online access makes it easy to achieve your financial and home ownership goals.
Apply Online
Our streamlined application gets you accurate numbers quickly.
Get Approved
See how much you're approved for, then you get to shop around or refinance.
Close Your Loan
Use your to-do list to verify all of your details so you can have a quick clear to close.
Manage Your Loan
Make payments online and manage your mortgage in the easiest way possible for you.
Your mortgage approval starts here.
Answer some questions to see what you could get approved for. Get started now - no commitment needed.
Copyright 2022 | Konnect Marketing Pty trading as 'Mortgage Savers'
Mortgage Savers partners with Mortgage Broker professionals across the country who have access to over 35 lenders and hundreds of products, with Interest Rates starting from as low as 1.89%, Comparison Rate 2.85%.. Comparison Rate is based on a loan amount of $150,000 over a 25 year term. The Comparison Rate is only true for the example given and may not include all fees and charges. Different fees, terms, or other loan amounts may result in a different Comparison Rate. In some situations, customers may not be able to access the interest rate quoted above. The actual interest rate offered to you will be dependent on a review of your circumstances, as well as the panel of lender accreditations available to the Broker you are referred to. Rates and fees will vary from one lender to another, dependent on your individual circumstances, and are subject to individual lender policy, assessment and approval.
Speak to a Home Loan Adviser to find out your eligible rates, fees and lender products. Interest Rates are correct as at 29/06/2021. Different terms, fees or other loan amounts might result in a different comparison rate. Terms, conditions, fees and charges apply and your full financial situation would need to be reviewed prior to acceptance of any offer or product. Mortgage Savers is a business name of Konnect Marketing Pty Ltd ABN 52 636 376 148.
This site is not a part of the Facebook website or Facebook Inc. Additionally, This site is NOT endorsed by Facebook in any way. FACEBOOK is a trademark of FACEBOOK, Inc. To give you the best website experience we are using cookies. If you continue to use our services, you agree to the use of such cookies. Find out more in our data protection and cookie policy.